My latest chat converstion with eBay Customer Service - Quite entertaining!

Here's my latest chat conversation with eBay completely unedited:



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09:16:48 AM Customertradersasia
Initial Question/Comment: Selling / Listing an Item
09:16:53 AM SystemSystem
Thank you for contacting eBay Live Help!
09:16:53 AM SystemSystem
Nicky C. has joined this session!
09:16:53 AM SystemSystem
Connected with Nicky C.
09:16:53 AM AgentNicky C.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Nicky. How may I help you?
09:17:02 AM Customertradersasia
hi nicky
09:17:27 AM Customertradersasia
sure thing
09:17:40 AM AgentNicky C.
Hi
09:17:48 AM AgentNicky C.
How are you?
09:18:14 AM Customertradersasia
umm...with ebay, not so good...
09:18:40 AM Customertradersasia
you guys have my account restricted
09:18:40 AM AgentNicky C.
Please go ahead with your concern and I will be more than happy to assist you.
09:18:48 AM Customertradersasia
and i keep getting postive feedbacks
09:18:56 AM Customertradersasia
and
09:19:08 AM Customertradersasia
you won't allow me to edit or list
09:19:15 AM Customertradersasia
so i can modify or add listings
09:19:27 AM Customertradersasia
so what i am in
09:19:39 AM Customertradersasia
is a perpetual restricted status
09:19:40 AM AgentNicky C.
On reviewing your account I can see that your account has been restricted by our Trust and Safety, I would suggest you to get in touch with them as soon as possible, they will investigate the matter for you and come up with a resolution for you.
09:19:52 AM Customertradersasia
i already tried getting a hold of them
09:19:52 AM AgentNicky C.
I will help you with the link to get in touch with our Trust and Safety team, please hold.
09:19:56 AM Customertradersasia
a message was sent
09:20:09 AM Customertradersasia
did you see that??
09:20:14 AM Customertradersasia
and nothing!!!
09:20:23 AM Customertradersasia
check my last record of communication
09:20:42 AM Customertradersasia
i can't get anything resolved
09:20:44 AM Customertradersasia
so sad
09:21:07 AM Customertradersasia
i paid almost $600 in ebay and paypal fees last month
09:21:08 AM Customertradersasia
so sad
09:21:20 AM Customertradersasia
i feel like i'm being used
09:21:27 AM AgentNicky C.
You also have a option to call them, I would suggest you to get in touch with them through phone.
09:22:14 AM Customertradersasia
why do i have to call a multi BILLION $$$ corporation??
09:22:20 AM Customertradersasia
with 15,000 emplyess
09:22:27 AM Customertradersasia
i am but just one person
09:22:42 AM Customertradersasia
i pay my fees
09:22:55 AM AgentNicky C.
I mean to call our Trust and Safety team, so that your concern will be resolved earlier.
09:22:55 AM Customertradersasia
all you guys try to do is hold me back and restrict me
09:23:05 AM Customertradersasia
i understand that
09:23:06 AM Customertradersasia
but
09:23:15 AM Customertradersasia
that costs lotsof $$$
09:23:23 AM Customertradersasia
it much cheaper for them to call me
09:23:38 AM AgentNicky C.
It is a toll free number.
09:23:38 AM Customertradersasia
seriously
09:23:42 AM Customertradersasia
i am in thailand
09:23:46 AM AgentNicky C.
Call us at 866-322-9103.
For faster service use the following PIN: 2275805
09:23:50 AM Customertradersasia
unless it international toll free
09:23:59 AM Customertradersasia
is it international toll free
09:24:01 AM Customertradersasia
??
09:24:26 AM Customertradersasia
man
09:24:27 AM Customertradersasia
ebay
09:24:32 AM Customertradersasia
you guys are heartless
09:24:41 AM Customertradersasia
no compassion at all for the customer
09:25:01 AM AgentNicky C.
I am so sorry to make you feel like that.
09:25:06 AM Customertradersasia
i'm trying to be loyal too
09:25:12 AM Customertradersasia
you guys are just frickin
09:25:13 AM AgentNicky C.
But we value our members a lot.
09:25:15 AM Customertradersasia
cut throat
09:25:17 AM Customertradersasia
control
09:25:27 AM Customertradersasia
thumb me down
09:25:34 AM Customertradersasia
screw you customer
09:25:43 AM Customertradersasia
this is the feeling and impression i get from ebay
09:25:49 AM Customertradersasia
and all the time
09:25:53 AM Customertradersasia
apologies
09:25:55 AM Customertradersasia
apologies
09:26:16 AM Customertradersasia
that's kind ofl ike apologising to someone before you beat them up
09:26:23 AM Customertradersasia
or are going to do something bad to them
09:26:50 AM Customertradersasia
that's so indicitive of the lowest of ebb of humanity
09:27:21 AM Customertradersasia
you send me emails
09:27:26 AM Customertradersasia
quoted text here
09:27:30 AM Customertradersasia
Dear tradersasia (tradersasiathailand@gmail.com),

Your account has fallen below eBay's minimum seller performance standards. You are still able to list and sell items; however, your volume will be limited until your performance improves above these standards.
09:27:44 AM Customertradersasia
You are still able to list and sell items;
09:27:48 AM Customertradersasia
You are still able to list and sell items;
09:27:52 AM Customertradersasia
You are still able to list and sell items;
09:27:56 AM Customertradersasia
lie
09:28:01 AM Customertradersasia
lie
09:28:10 AM Customertradersasia
i can not list or edit anything!!!!!!!!!
09:28:29 AM Customertradersasia
:o(
09:28:44 AM AgentNicky C.
Yes I understand that, but restrictions and suspensions are done by our Trust and Safety team, you will have to get in touch with them and explain them the situation.
09:29:09 AM Customertradersasia
no
09:29:12 AM Customertradersasia
i refuse
09:29:23 AM Customertradersasia
i would rather be in a perpetual state of restriction
09:30:05 AM Customertradersasia
you bunch of cheapskate money grubbin gangstas
09:30:14 AM Customertradersasia
too damn cheap
09:30:22 AM Customertradersasia
to call a customer
09:30:34 AM Customertradersasia
who paid almost $600 in fees last month
09:30:39 AM Customertradersasia
shame on you guys!!!
09:30:43 AM Customertradersasia
and
09:30:48 AM Customertradersasia
sorry for the inconevenience
09:31:01 AM Customertradersasia
and damn
09:31:07 AM Customertradersasia
i am from the SF Bay Area!!
09:31:30 AM Customertradersasia
been suing computers for 37 years!!!
09:31:32 AM Customertradersasia
using
09:31:46 AM Customertradersasia
relatives work all over Silicon Valley
09:32:06 AM Customertradersasia
but doesn't matter with you guys
09:32:42 AM Customertradersasia
and you see
09:32:51 AM Customertradersasia
you have nothing to reply
09:33:03 AM Customertradersasia
becuz...you know i am correct absolutely.
09:33:07 AM AgentNicky C.
I am so sorry to make you feel like that, but eBay do value their member, and I really apologize for the inconvenience.
09:33:10 AM Customertradersasia
the truth hurts
09:33:15 AM Customertradersasia
and the truth will set you free
09:33:39 AM Customertradersasia
i know you are
09:33:44 AM Customertradersasia
you are one rep
09:33:46 AM Customertradersasia
but
09:33:57 AM Customertradersasia
what are you and your superiors are going to do about it??
09:34:33 AM Customertradersasia
what do i have to do??
09:34:48 AM Customertradersasia
crank on all 6 of my systems
09:35:06 AM Customertradersasia
and have my friends go on a anti ebay juggarnaut??
09:35:24 AM Customertradersasia
look at my record!!!
09:35:40 AM Customertradersasia
you guys have not addressed anything!!
09:35:47 AM Customertradersasia
it;s like you guys are sleeping
09:36:27 AM Customertradersasia
but you're not sleeping
09:36:34 AM Customertradersasia
you just don't care
09:36:38 AM Customertradersasia
no matter what you say
09:37:12 AM Customertradersasia
your actions do not reflect your stated value for customers
09:37:59 AM AgentNicky C.
Because I already told you that you will have to get in touch with our Trust and Safety team, there is nothing I can do to help you with this, we have a specialize team to handle such cases.
09:38:08 AM Customertradersasia
well
09:38:21 AM Customertradersasia
have them contact me then
09:38:26 AM Customertradersasia
what are they?
09:38:30 AM Customertradersasia
rock stars??
09:38:44 AM Customertradersasia
um
09:39:19 AM Customertradersasia
are they superstar actors or cos celebre?
09:39:32 AM Customertradersasia
um
09:39:41 AM Customertradersasia
do they not have money??
09:39:54 AM Customertradersasia
or a SUV?
09:40:36 AM Customertradersasia
and look
09:40:40 AM Customertradersasia
i am just me
09:40:43 AM Customertradersasia
my email
09:40:54 AM Customertradersasia
frankiebishop@gmail/yahoo.com
09:41:01 AM Customertradersasia
skype
09:41:08 AM Customertradersasia
frankiebishop
09:41:21 AM Customertradersasia
u guys use to own skype
09:41:24 AM Customertradersasia
um
09:41:42 AM Customertradersasia
u guys consider yourselves an IT company??
09:41:47 AM Customertradersasia
right???
09:42:14 AM Customertradersasia
dos anyone in T & S know how to use skype??
09:42:35 AM Customertradersasia
or are their fingers too greasy from eating pastrami sandwiches??
09:47:16 AM Customertradersasia
check this out
09:47:35 AM Customertradersasia
this is an email i sent to a customer today just an hour ago
09:47:42 AM Customertradersasia
Dear 062400281,

Senor Jose,


I am so sorry this has happened. It was shipped though and I marked it too! But, these things happen with postal services, it's not 100%. Doesn't matter what country...and actually, lot of bad things happening on the US side. Delays, Customs/Postal people taking, etc. That happens everywhere, but of recent, the reports from customers in the US have not been good...

Anyway, may I offer to resend you the item via standard airmail and throw in something for your patience? It's the least I can do...it bothers me when people do not get their stuff, and 2 months is far too long. So we can assume it's LIT - Lost in Transit. Or, I can issue you an immediate refund. It's up to you Jose. Thanks!


Frank
09:47:45 AM AgentNicky C.
Okay.
09:47:59 AM Customertradersasia
stellar Customer Service
09:48:05 AM Customertradersasia
STELLAR
09:48:10 AM Customertradersasia
one person
09:48:21 AM Customertradersasia
moa...me.
09:48:29 AM Customertradersasia
for a 10 dollar purchse
09:48:33 AM Customertradersasia
you guys
09:48:39 AM Customertradersasia
15,000 emplyees
09:49:02 AM Customertradersasia
CS like Kaka, poo-poo...
09:49:07 AM Customertradersasia
haha
09:49:13 AM Customertradersasia
and it's true!!
09:49:39 AM Customertradersasia
u guys should change your name to kakabay.com
09:49:46 AM Customertradersasia
haha!!
09:50:45 AM Customertradersasia
ok nicky
09:50:55 AM Customertradersasia
i will stop now
09:51:25 AM Customertradersasia
i know that you are but one lone sheep in the ebay flock
09:51:48 AM Customertradersasia
all i ask is that you show this to a superior
09:52:02 AM Customertradersasia
and show that all i would like please
09:52:13 AM Customertradersasia
is for them to contact me...
09:52:47 AM AgentNicky C.
Yes sure I will do that.
09:53:04 AM Customertradersasia
thank you nicky
09:53:10 AM AgentNicky C.
You're most welcome!
09:53:18 AM Customertradersasia
i have had relatively good luck dealing with people named nicky
09:53:31 AM Customertradersasia
good bye!
09:54:15 AM AgentNicky C.
I wish I bring luck to you with this chat session.
09:54:35 AM AgentNicky C.
It’s been a pleasure chatting with you today. Thank you for using eBay Live Help! To close this chat window, go ahead and click on the "Exit" button whenever you're ready.
09:54:43 AM Customertradersasia
me too
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Session ID: 22293630
Question40
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