Thank you for contacting PayPal.
And we regret your experience and do value your business.
The ability to provide tracking number which can be tracked online is an
express condition of the Seller Protection Policy. We suggest that you
review the delivery confirmation products available to you from UPS,
DHL, FedEx, the United States Postal Service, EMS or other shipping
service providers. For your protection in cases such as this, you may
wish to consider making the cost of online shipment tracking mandatory
for your customers.
However, PayPal is aware that access to delivery services with online
tracking result is not available for all of our users. Please be aware
that by choosing to ship the item to the buyer without tracking
information, you rely on the buyer to confirm receipt of the item.
If the buyer indicates that the item was not received, PayPal will
decide in the buyer's favor. For further resolution, please contact the
buyer.
The PayPal Seller Protection Policy is designed to protect sellers using
PayPal. To ensure protection, we must rely on sellers to follow the
conditions of the policy as stated. You may review the conditions of the
PayPal Seller Protection Policy by clicking the "Legal Agreements" link
located at the bottom of the PayPal webpage.
Thank you for choosing PayPal.
Sincerely,
Flora
PayPal Protection Services
PayPal, an eBay Company
Copyright© 2010 PayPal Inc. All rights reserved.
Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal? payment
service stored value facility, does not require the approval of the
Monetary Authority of Singapore. Consumers (users) are advised to read
the terms and conditions carefully.
Original Message Follows:
------------------------
*Now people are going to figure this out on how to rip off sellers
thanks to
Paypal. You people need to check yourself...Remember, change on the
Internet
is one click away. Keep up the good work.*
*
*
*
*Frankie
==
http://asiaproductsdirect.ecrater.com
On Mon, May ##, #### at #:## PM, Frankie Bishop
<frankiebishop@gmail.com>wrote:
> *You people SUCK...*
> *
> *
> *
> *Frankie
>
> ==
>
> http://asiaproductsdirect.ecrater.com
>
>
>
>
>
> On Mon, May ##, #### at #:## PM,
<complaint-response@intl.paypal.com>wrote:
>
>> Dear Frank,
>>
>> Thank you for contacting PayPal .
>>
>> The information you supplied is insufficient for us to track the
>> shipment of the merchandise. As a result, we are unable to grant
your
>> claim appeal at this time.
>>
>> You can appeal with proof of delivery .
>>
>> Sincerely,
>> Nekaa
>> PayPal, an eBay Company
>>
>> Copyright© #### PayPal Inc. All rights reserved.
>>
>> Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal? payment
>> service stored value facility, does not require the approval of the
>> Monetary Authority of Singapore. Consumers (users) are advised to
read
>> the terms and conditions carefully.
>>
>> Original Message Follows:
>> ------------------------
>> *Hi,*
>> *
>> *
>> *
>> *
>> *What is the staus of this appeal? Thank you.*
>> *
>> *
>> *
>> *Frankie
>>
>> ==
>>
>> http://asiaproductsdirect.ecrater.com
>>
>>
>>
>>
>>
>> On Wed, May ##, #### at #:## AM, <
>> complaint-response@intl.paypal.com>
>> wrote:
>>
>> > Dear Frank Bishop,
>> >
>> > Thank you for contacting PayPal.
>> >
>> > We've received the information you emailed us. I've opened
the
>> > attachment you sent and updated your files with the new
>> information.
>> > I've also forwarded your case to the relevant department
for
>> review.
>> >
>> > PayPal will seek to resolve the claim within ## days of
the
>> date the
>> > dispute has been escalated into a claim, though such time
>> frame may be
>> > extended at PayPal's discretion to accommodate the
>> investigation.
>> >
>> > If, in the meantime, you have any other questions, please
do
>> not
>> > hesitate to contact us.
>> >
>> > Sincerely,
>> > Chencheng
>> > PayPal Protection Services
>> > PayPal, an eBay Company
>> >
>> > Copyright© #### PayPal Inc. All rights reserved.
>> >
>> > Consumer advisory: PayPal Pte Ltd, the Holder of the
PayPal?
>> payment
>> > service stored value facility, does not require the
approval
>> of the
>> > Monetary Authority of Singapore. Consumers (users) are
advised
>> to read
>> > the terms and conditions carefully.
>> >
>> > Original Message Follows:
>> > ------------------------
>> > *
>> > [image: toniriverapaypalappeal_opt.jpg]
>> >
>> >
>> >
>> >
>> > *Frankie
>> >
>> > ==
>> >
>> > http://asiaproductsdirect.ecrater.com
>> >
>> >
>> >
>> >
>> >
>> > On Tue, May ##, #### at #:## AM, <
>> > complaint-response@intl.paypal.com>
>> > wrote:
>> >
>> > > Dear Frank Bishop,
>> > >
>> > > Thank you for your contacting PayPal about case
>> > PP-000-936-818-513.
>> > > This attachment was truncated, as the picture
size
>> was
>> larger
>> > than the
>> > > mailbox's maximum message size (###KB). Please
keep
>> the
>> file
>> > size in
>> > > JPG/PNG/GIF format and resend again, so that I
can
>> help
>> to
>> > forward the
>> > > information.
>> > > Please feel free to contact if you need any
help.
>> Thank
>> you!
>> > >
>> > > Sincerely,
>> > > Cola
>> > >
>> > > PayPal Protection Services
>> > > PayPal, an eBay Company
>> > >
>> > > Copyright© #### PayPal Inc. All rights reserved.
>> > >
>> > > Consumer advisory: PayPal Pte Ltd, the Holder of
>> the
>> PayPal?
>> > payment
>> > > service stored value facility, does not require
the
>> approval of
>> > the
>> > > Monetary Authority of Singapore. Consumers (users)
are
>> advised
>> > to read
>> > > the terms and conditions carefully.
>> > >
>> > > Original Message Follows:
>> > > ------------------------
>> > > *Dear Paypal,
>> > >
>> > >
>> > > I hereby request an appeal for *Case #
>> > PP-000-936-818-513.
>> > >
>> > >
>> > > Attached is local Postal Office document
>> confirming
>> > shipping
>> > of
>> > > the
>> > > item.
>> > > Thank you.
>> > >
>> > >
>> > > Frank Bishop
>> > >
>> > > [image: toniriverapaypalappeal.jpg]
>> > >
>> > > [ Attachment # Type: image/jpeg Name:
>> > toniriverapaypalappeal.jpg]
>> > >
>> > >
>> >
>> > [ Attachment # Type: image/jpeg Name:
>> > toniriverapaypalappeal_opt.jpg]
>> > [ Attachment # Type: image/jpeg Name:
>> > toniriverapaypalappeal_opt.jpg]
>> >
>> >
>>
>> [ Attachment # Type: image/jpeg Name: rivera.jpg]
>>
>>
>>
>>
>
You guys don't value seller's business. EVERYTHING is in the buyer's favor. You guys go by the buyer's 'word' entirely. And, this is NOT fair. I sent you a photo of the parcel with official postal stamp, and I sent you a copy of the shipping confirmation signed by the local Post Office postmaster.
I am now dealing with a customer now who I know received his product, I send him requests for payment and he cancels them and never replies. Thus, I must and will continue to send him requests until he pays. I have also reported him to the local Police back in the US for Dispute Fraud. In addition, I will now CANCEL all orders with pending disputes.
EMS is the only tracking service available from the local Post Office and minimum cost for a letter is almost $20.00.
I hope Paypal gets sued for this practice back in the US for encouraging Dispute Fraud. I will from now on DISCOURAGE the use of Paypal for payments.
You people are a criminal operation with your funds holds, disputes in buyer's favor, etc. You people are a detriment to eCommerce and I wish nothing but the worst in Karma for Paypal and everything and everyone associated with it.
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